Refund & Returns

Effective Date: 05 Oct 2025

Website:https://thebetternut.co

Brand: The Betternut Co

At The Betternut Co, we take pride in delivering the freshest and highest-quality nuts, seeds, and dry fruits. However, if there’s ever an issue, we’re here to help.

1. Returns Eligibility

Due to the perishable nature of our products, returns are accepted only if:

  • The product was damaged, defective, or incorrect at the time of delivery.
  • The complaint is raised within 48 hours of delivery.

We cannot accept returns for:

  • Opened, partially consumed, or tampered products.
  • Damage caused by improper handling after delivery.

2. Refund Process

If eligible, your refund will be:

  • Processed within 5–7 working days after product verification.
  • Credited to your original payment method.

3. Exchange Option

In case of wrong or damaged items, we may offer an exchange or replacement of the same product.

4. How to Request a Return/Refund

Please email us at support@thebetternut.co with:

  • Order ID
  • Pictures of the product and packaging
  • A short description of the issue

Our support team will respond within 24–48 hours.